FAQ

Members will be issued a SMS verification by the system after registering as a member. After entering the verification code in the H COINS mobile application, members will be issued a membership number. Members can activate their membership after logging in.

Please make sure that the mobile number you entered is correct, or try to click the resend button to receive a new verification code.

Members can earn COINS on one single platform, the H COINS, with their spending across the 15 earn spots*. Members can enjoy an array of benefits, including year-round privileges offered by more than 1400 merchants, boundless spending rewards, receiving first-hand information of the 15 earn spots and promotional offers of H COINS. In addition, members can also redeem shopping e-coupons and dining e-coupons, a program newly launched by 15 H COINS earn spots. These e-coupons can be used as cash dollars at the participating merchants. The 15 H COINS earn spots include*: MCP, MOSTown, Shatin Centre & Shatin Plaza, Sheung Shui Centre, KOLOUR Tsuen Wan, KOLOUR Yuen Long, Trend Plaza, Square Mile, West 9 Zone, H Queen’s, H Code, H Zentre, 18 On Lan and Tsui Hang Village (Central).

Members can earn COINS on one single platform, the H COINS, with their spending across the 15 earn spots*. Members can enjoy an array of benefits, including year-round privileges offered by more than 1400 merchants, boundless spending rewards, receiving first-hand information of the 15 earn spots and promotional offers of H COINS. In addition, members can also redeem shopping e-coupons and dining e-coupons, a program newly launched by 15 H COINS earn spots. These e-coupons can be used as cash dollars at the participating merchants. The 15 H COINS earn spots include*: MCP, MOSTown, Shatin Centre & Shatin Plaza, Sheung Shui Centre, KOLOUR Tsuen Wan, KOLOUR Yuen Long, Trend Plaza, Square Mile, West 9 Zone, H Queen’s, H Code, H Zentre, 18 On Lan and Tsui Hang Village (Central).

Members can earn 1 COINS with every HK$1 spent by electronic payment. Each merchant’s machine-printed sales receipt amount must be HK$1 or above. (The amount spent with electronic payment must be HK$1 or above to be eligible for COINS registration. Each individual sales receipt with transaction amount less than HK$1 will not be counted). Members can automatically earn COINS when making purchases at merchants with “Auto Earn” enabled by presenting their H COINS membership QR code. Members can also register COINS through self-registration, and must register COINS within 14 days from the date of transaction  (no minimum spending requirement) or visiting the location where the purchase was made in person to register COINS* (only accept any spending of HK$100 or above) or through H COINS x CU APP “Auto-earn COINS” function. Registration will not be accepted after the expiry date (according to the invoice date stated on the merchant’s machine-printed sales receipt). Members who use the “Self-register COINS” function on the H COINS mobile App to upload eligible electronic payment machine-printed sales receipts can redeem up to 30,000 COINS with actual spending amounts on each receipt totaling up to HK$30,000. There is no redemption or re-issuance of COINS above 30,000 COINS. Members who wish to register sales receipts totaling amounts more than HK$30,000 should visit the Concierge or Customer Service Counter in the location where spending was made.

All COINS earned from 1 January to 31 December this year will be expired on 31 March next year. members must register sales receipts for COINS via H COINS App or at earn spots concierge within 14 days of purchase. Afterward, all remaining COINS will be automatically removed and forfeited without prior notice.

Reserve a gift: Members can login to their H COINS member account via the mobile application, and select their desired gift under "COINS Rewards". Upon successfully reserved the gift, corresponding COINS will be deducted by the system. All gift rewards are available on a first-come first-served basis and while stock lasts. Redeem H COINS e-Coupon: Members can login to their H COINS member account via the mobile application, and select the desired e-coupon under "E-COUPONS" of "Rewards Redemption". Corresponding COINS will be deducted by the system upon successfully redeemed the e-coupons (shopping e-coupons or dining e-coupons) (respective value of the coupons are HK$30, HK$50 and HK$100).

Reserve a gift: Members can login to their H COINS member account via the mobile application, and select their desired gift under "COINS Rewards". Upon successfully reserved the gift, corresponding COINS will be deducted by the system. All gift rewards are available on a first-come first-served basis and while stock lasts. Redeem H COINS e-Coupon: Members can login to their H COINS member account via the mobile application, and select the desired e-coupon under "E-COUPONS" of "Rewards Redemption". Corresponding COINS will be deducted by the system upon successfully redeemed the e-coupons (shopping e-coupons or dining e-coupons) (respective value of the coupons are HK$30, HK$50 and HK$100).

Each member can reserve only 1 gift per day and a maximum of 150 gifts per month. H COINS e-Coupons are available in 3 respective values: HK$30, HK$50 and HK$100. Each person can redeem a maximum of 2 H COINS e-Coupons (shopping e-coupons or dining e-coupons) of respective value per day i.e. the maximum value of H COINS e-Coupons can be redeemed is HK$720 (this includes both e-shopping coupons and e-dining coupons). In each transaction, 2 H COINS e-Coupons can be used (i.e. the maximum value of H COINS shopping e-Coupons or dining e-Coupons can be used for each transaction is HK$200). There is no limit for number of transactions per day. The H COINS shopping e-Coupons or dining e-Coupons are valid for 3 months from the date of successful redemption (e.g. If the e-coupon was successfully redeemed on 1 January, its expiry date will be 00:00 on 1 April.)

Each member can reserve only 1 gift per day and a maximum of 150 gifts per month. H COINS e-Coupons are available in 3 respective values: HK$30, HK$50 and HK$100. Each person can redeem a maximum of 2 H COINS e-Coupons (shopping e-coupons or dining e-coupons) of respective value per day i.e. the maximum value of H COINS e-Coupons can be redeemed is HK$720 (this includes both e-shopping coupons and e-dining coupons). In each transaction, 2 H COINS e-Coupons can be used (i.e. the maximum value of H COINS shopping e-Coupons or dining e-Coupons can be used for each transaction is HK$200). There is no limit for number of transactions per day. The H COINS shopping e-Coupons or dining e-Coupons are valid for 3 months from the date of successful redemption (e.g. If the e-coupon was successfully redeemed on 1 January, its expiry date will be 00:00 on 1 April.)

Simply presenting their “My Membership Card” via the mobile application to the participating merchant, members can enjoy privileges at more than 400 merchants.

When making a payment at the participating merchant listed on “My Wallet” page in the H COINS mobile application, members may present the e-coupon QR code to the shop assistant for scanning. After the transaction information was verified, the e-coupon can be used for deducting the transaction amount in the POS system in the shop.

The CU APP application has been upgraded on December 3, 2024. Afterwards, members shopping at all Citistore, UNY, APITA, Citilife stores and CU APP online stores in Hong Kong (“CU APP store”*) will be earning COINS. CU APP points will be replaced by COINS, allowing members to enjoy exclusive H COINS benefits.

*CU APP stores include retail and online stores of APITA, Citistore, Citilife and UNY.

After you have successfully linked your H COINS account and CU APP account, you can earn 1 COINS for every HK$1 spent in CU APP store* by showing your CU APP membership QR code before payment or logging into the online store when online shopping; for every HK$1 spent with electronic payment at Henderson Mall’s CU APP stores# , you can earn an extra 1 COINS. (a total of 2 COINS).

H COINS earning hotspot’s CU APP store# $1 = 2 COINS (2X COINS).

Non-H COINS earning hotspot’s CU APP store $1 = 1 COINS

*CU APP stores include retail and online stores of APITA, Citistore, Citilife and UNY.

#H COINS earn spots include retail stores of Citistore, Citilife and UNY. For details, please visit https://www.hCOINS.com.hk/

Existing H COINS members can download CU APP and register as a CU APP member. CU APP will be automatically linked to the H COINS account**.

Existing H COINS members can download CU APP and register as a CU APP member. CU APP will be automatically linked to the H COINS account**.

Existing CU APP members will automatically become H COINS members after updating their CU APP and personal information, and then linking their H COINS and CU APP accounts**.

Existing CU APP members will automatically become H COINS members after updating their CU APP and personal information, and then linking their H COINS and CU APP accounts**.

The mobile phone numbers registered for the two accounts must be the same before they can be linked.If the registered mobile phone numbers of your COINS account and your CU APP account are different, you will automatically become an H COINS member (registered with the phone number of CU APP) after updating CU APP and updating your personal information. COINS from the old H COINS account (registered with the phone number of old H COINS account) will not be transferred to the newly linked H COINS account.

After CU APP is upgraded, COINS will replace CU APP points, so you will need to become an H COINS member at the same time and successfully link both accounts** to earn COINS.

After CU APP is upgraded, COINS will replace CU APP points, so you will need to become an H COINS member at the same time and successfully link both accounts** to earn COINS.

After successfully linking** your H COINS account and CU APP account, the unexpired CU APP points in your CU APP account will be automatically converted into COINS at a ratio of 1:1 and become the balance of your unified H COINS wallet.

After successfully linking** your H COINS account and CU APP account, the unexpired CU APP points in your CU APP account will be automatically converted into COINS at a ratio of 1:1 and become the balance of your unified H COINS wallet.

After successfully linking your H COINS account and CU APP account, the unexpired CU APP points in your CU APP account will be automatically converted into COINS at a ratio of 1:1. This balance will be added to the original COINS balance of the H COINS APP and combined as the balance of your unified H COINS wallet.

COINS earned from January 1 to December 31 this year will expire on March 31 next year.

Both H COINS account and CU APP account will display the same H COINS wallet balance. All COINS records can be viewed in H COINS account. Only transactions in the CU APP store* and related COINS records can be viewed in CU APP account.

Yes, H COINS APP and CU APP offer their own rewards that can be redeemed with COINS, and COINS used in redemption will be deducted from the unified H COINS wallet balance.

Yes, after linking the accounts and unifying the H Coin wallet, COINS can be used in H COINS APP and CU APP.

Yes, after linking the accounts and unifying the H Coin wallet, COINS can be used in H COINS APP and CU APP.

You can automatically earn COINS directly at CU APP store*. You no longer need to upload machine-printed invoices and electronic payment transaction receipts to register COINS, simplifying COINS registration process. Starting from 18th Dec, 2024, the "Self-register COINS" function of H COINS APP and the concierge at earning hotspot will no longer accept invoices and electronic payment transaction receipts from H COINS earning hotspot’s CU APP stores #.

You can automatically earn COINS directly at CU APP store*. You no longer need to upload machine-printed invoices and electronic payment transaction receipts to register COINS, simplifying COINS registration process. Starting from 18th Dec, 2024, the "Self-register COINS" function of H COINS APP and the concierge at earning hotspot will no longer accept invoices and electronic payment transaction receipts from H COINS earning hotspot’s CU APP stores #.

You can automatically earn COINS directly at CU APP store*. You no longer need to upload machine-printed invoices and electronic payment transaction receipts to register COINS, simplifying COINS registration process. Starting from 18th Dec, 2024, the "Self-register COINS" function of H COINS APP and the concierge at earning hotspot will no longer accept invoices and electronic payment transaction receipts from H COINS earning hotspot’s CU APP stores #.

If your H COINS program membership is or has been canceled or terminated at any time for any reason, your CU APP account will also be terminated concurrently, and all your accumulated COINS will become invalid, without reissuance.

Join a Group Buy to unlock an exclusive discount. Use your COINS to reserve a discount e-Coupon. Each member can participate once in each Group Buy Promotion.

No. Each member may join the same Group Buy only once.

No. Once a member confirmed Group Buy and the COINS are deducted, the participation cannot be cancelled or withdrawn, even if the Group Buy has not yet been formed. The deducted COINS will not be refunded in such cases. If the Group Buy is successfully formed, the member can visit the designated merchant within the specified period and present the “Group Buy Redemption Code” to enjoy the offer.

Members can visit the designated merchant within the specified redemption period, open “My Group Buy” under “Wallet” in the H COINS App, and present the relevant \"Group Buy Redemption Code” to the store staff in order to purchase the product at the discounted price.

Yes. If the Group Buy does not reach the required number of participants by the deadline, the system will automatically refund all deducted COINS to the member’s COINS account.

No. The “Group Buy Redemption Code” is non-transferable and no cash value.

Yes. However, the transaction amount must be above HK$10, and any amount paid with H Dollar will not earn COINS.

Yes. Members may earn COINS when making eligible electronic payments for qualifying products at participating merchants under the program.

For any enquiries regarding Group Buy products, members should contact the staff at the store where the purchase is made for assistance.

For any other enquiries,Group Buy products, members should contact the staff at the store where the purchase is made for assistance.

Members can flexibly use their earned COINS starting from a minimum of 10 H Dollars, with no upper limit. (e.g. HK$12, HK$36, HK$99)

Members can earn 1 COINS for every HK$1 spent at 15 Earn Spots with over 1,400 partnered merchants within the H COINS network. Every 200 COINS can be converted into 1 H Dollar, which is equivalent to HK$1 at participating merchants.

Members can earn COINS through spending and various promotional activities.Accumulated COINS can be converted into H Dollars and used as instant cash at participating merchants.Simply log in to the H COINS App, enter the amount in H Dollars, and present the payment QR code to the merchant — who will scan it to complete the transaction seamlessly.

The H Dollar payment QR Code will be expired in 120 seconds. If the QR code has not been scanned and is expired, both coins and H Dollars will not be deducted.

The minimum spending amount is 10 H Dollars per transaction, with no upper limit.

Yes, members can use up to two H COINS e-Coupons in each transaction.

Members can use H Dollars and automatically earn COINS at tenants participating in the H Dollar Programme.

No, COINS cannot be earned from the amount paid with H Dollars.

The used H Dollar and H COINS e-Coupons will not be refunded. Transactions settled (either fully or partially) with H Dollar are non-refundable.

No, the transaction amount must be equal to or higher than the amount paid in H Dollar. For example, if the transaction amount is HK$59, a member can pay with a minimum 10 H Dollars, and a maximum 59 H Dollars, but not 60 H Dollars. H Dollar cannot be exchanged for cash under any circumstances.

Members will receive the equivalent amount of COINS for any H Dollar that were not successfully used, credited directly to their e-Wallet.Any e-Coupons that were not successfully used will be displayed as “Pending Use,” and their validity period will remain unchanged.

H Dollar cannot be used in the following situations:
• Transaction amount below HK$10• H Dollar cannot be used for any top-up, purchase of merchant’s coupons / e-Coupons / cash coupons, or payment of membership fees
• The equivalent amount paid with H Dollar cannot earn COINS• H Dollar cannot be transferred or redeemed for cash

H Dollar cannot be used in the following situations:
• Transaction amount below HK$10• H Dollar cannot be used for any top-up, purchase of merchant’s coupons / e-Coupons / cash coupons, or payment of membership fees
• The equivalent amount paid with H Dollar cannot earn COINS• H Dollar cannot be transferred or redeemed for cash

H Dollar cannot be used in the following situations:
• Transaction amount below HK$10• H Dollar cannot be used for any top-up, purchase of merchant’s coupons / e-Coupons / cash coupons, or payment of membership fees
• The equivalent amount paid with H Dollar cannot earn COINS• H Dollar cannot be transferred or redeemed for cash

H Dollar cannot be used in the following situations:
• Transaction amount below HK$10• H Dollar cannot be used for any top-up, purchase of merchant’s coupons / e-Coupons / cash coupons, or payment of membership fees
• The equivalent amount paid with H Dollar cannot earn COINS• H Dollar cannot be transferred or redeemed for cash

H Dollar cannot be used in the following situations:
• Transaction amount below HK$10• H Dollar cannot be used for any top-up, purchase of merchant’s coupons / e-Coupons / cash coupons, or payment of membership fees
• The equivalent amount paid with H Dollar cannot earn COINS• H Dollar cannot be transferred or redeemed for cash