About the Membership Program:
1. How to join the membership program?
Download the H‧COINS mobile application and fill in your personal information. There is no minimum spending requirement to register as a member.
2. When should the membership be activated after completing the electronic member application form?
Members will be issued a SMS verification by the system after registering as a member. After entering the verification code in the H‧COINS mobile application, members will be issued a membership number. Members can activate their membership after logging in.
3. After completing the member application form, I still didn’t receive a verification email despite waiting for a long time?
Please make sure that the mobile number you entered is correct, or try to click the resend button to receive a new verification code.
4. Why should I join H•COINS membership program?
Members can earn Coins on one single platform, the H‧COINS, with their spending across the 7 shopping malls* of Henderson Land. Members can enjoy an array of benefits, including year-round privileges offered by more than 400 merchants, boundless spending rewards, receiving first-hand information of the 7 shopping malls and promotional offers of H‧COINS. In addition, members can also redeem shopping e-coupons and dining e-coupons, a program newly launched by HLD Malls. These e-coupons can be used as cash dollars at the participating merchants. The 7 participating shopping malls include*: MCP CENTRAL & MCP DISCOVERY (Metro City Plaza Phase 2 and Phase 3), MOSTown, KOLOUR Tsuen Wan, KOLOUR Yuen Long, Shatin Centre, Shatin Plaza, Trend Plaza and Square Mile.
5. Is there any welcome reward for H‧COINS?
Earn extra 3,000 Coins upon first time successfully registered any Coins via the “Self-Register Coins” in H·COINS App, or visit the spending mall concierge or customer service counter.*Once the Coins registration is approved, the 3,000 Coins will be automatically credited to eligible member’s account at 10pm on the same day. If the Coins is approved after 10pm, the extra Coins will be credited to the eligible member account on the next day.
6. What is the other H‧COINS benefits besides welcome reward?
Members who use the “Self-register Coins” function on the mobile App or H·COINS x CU APP “Auto-earn Coins” for Coins registration, members can get 1,000 Coins upon successfully registered same-month sales transaction and earn Coins in their birth month for the first time. Members who register the e-coupon used in the transaction for record, can get an additional 10% Coins according to the actual spending amount. Each member can get up to 1,000 Coins per transaction. Less than 1 Coins will not be counted and expired receipts will not be registered (according to the invoice date of the merchant’s machine-printed sales receipt).
About Coins Registration:
7. How to earn Coins?
Members can earn 1 Coin with every HK$1 spent by electronic payment. Each merchant’s machine-printed sales receipt amount must be HK$1 or above. (The amount spent with electronic payment must be HK$1 or above to be eligible for Coins registration. Each individual sales receipt with transaction amount less than HK$1 will not be counted). Members must register Coins within 14 days from the date of transaction through self-registration (no minimum spending requirement) or visiting the shopping mall where the purchase was made in person to register Coins* (only accept any spending of HK$100 or above) or through H·COINS x CU APP “Auto-earn Coins” function. Registration will not be accepted after the expiry date (according to the invoice date stated on the merchant’s machine-printed sales receipt). Members who use the “Self-register Coins” function on the H·COINS mobile App to upload eligible electronic payment machine-printed sales receipts can redeem up to 30,000 Coins with actual spending amounts on each receipt totaling up to HK$30,000. There is no redemption or re-issuance of Coins above 30,000 Coins. Members who wish to register sales receipts totaling amounts more than HK$30,000 should visit the H·COINS Concierge or Customer Service Counter in the mall where spending was made.
8. Is there an expiry date for the use of Coins?
The validity date of Coins for all Coins redeemed on or before 30 November of this year (according to the date of transaction), is from the date of Coins added to the mobile application until 31 December of this year. All Coins that have not been redeemed for any relevant membership rewards on or before 31 December of this year, will be automatically removed and forfeited at 00:00 midnight on 1 January of the next year, without notice. For all sales receipts between 1 December and 31 December of this year (according to the transaction date), Coins registration should be done within 14 days of transaction made by uploading the receipts via the mobile application or visiting the shopping mall; so as to have the relevant Coins added to the member’s account as soon as possible for use. Within this period, sales receipts with spending that are not made on the transaction day will not be accepted for Coins registration. And within this period, for the Coins registered, the validity date for gift and e-coupon redemption will be extended to 28 February of the next year.
About H•COINS Rewards:
9. How to redeem rewards?
Reserve a gift: Members can login to their H‧COINS member account via the mobile application, and select their desired gift under "H‧COINS Rewards". Upon successfully reserved the gift, corresponding Coins will be deducted by the system. All gift rewards are available on a first-come first-served basis and while stock lasts. Redeem e-coupon of HLD Malls: Members can login to their H‧COINS member account via the mobile application, and select the desired e-coupon under "E-COUPONS" of "Rewards Redemption". Corresponding Coins will be deducted by the system upon successfully redeemed the e-coupons (shopping e-coupons or dining e-coupons) (respective value of the coupons are HK$30, HK$50 and HK$100).
10. Is there any restriction for reward redemption?
Each member can reserve only 1 gift per day and a maximum of 150 gifts per month. HLD Malls’e-coupons are available in 3 respective values: HK$30, HK$50 and HK$100. Each person can redeem a maximum of 2 Henderson Land Shopping Mall’s e-coupons (shopping e-coupons or dining e-coupons) of respective value per day i.e. the maximum value of Henderson Malls’ e-coupons can be redeemed is HK$720 (this includes both e-shopping coupons and e-dining coupons). In each transaction, 2 HLD Malls’ e-coupons can be used (i.e. the maximum value of HLD Malls’ shopping e-coupons or dining e-coupons can be used for each transaction is HK$200). There is no limit for number of transactions per day. The HLD Malls’ shopping e-coupons or dining e-coupons are valid for 3 months from the date of successful redemption (e.g. If the e-coupon was successfully redeemed on 1 January, its expiry date will be 00:00 on 1 April.)
11. How to enjoy the Year-Round Offers offered by merchants?
Simply presenting their “My Membership Card” via the mobile application to the participating merchant, members can enjoy privileges at more than 400 merchants.
12. How to use the HLD Malls e-Coupon?
When making a payment at the participating merchant listed on “My Wallet” page in the H‧COINS mobile application, members may present the e-coupon QR code to the shop assistant for scanning. After the transaction information was verified, the e-coupon can be used for deducting the transaction amount in the POS system in the shop.
13. The location, opening hours and customer service hotline of the Member Service Counter or Concierge of HLD Malls are as below:
|MCP CENTRAL & MCP DISCOVERY (Metro City Plaza 2 and Phase 3) Address: 8 Yan King Road Tseung Kwan O Location: MCP CENTRAL L1 Customer Service Counter Operation Hours: 12:00-22:00 Customer Service Hotline: 3194 3200MOSTown Address: 18 On Luk Street Ma On Shan Location: L3 Customer Service Counter Operation Hours: 12:00-22:00 Customer Service Hotline: 2643 9110 KOLOUR Tsuen Wan Address: KOLOUR Tsuen Wan I 68 Chung On Street / KOLOUR Tsuen Wan II 67-95 Tsuen Wan Market Location: KOLOUR Tsuen Wan L1 The Concierge / L3 The Concierge Operation Hours: 12:00-22:00 Customer Service Hotline: 2940 7070 KOLOUR Yuen Long Address: 1 Kau Yuk Road Yuen Long Location: Basement The Concierge Operation Hours: 12:00-22:00 Customer Service Hotline: 2475 4745 Shatin Centre • Shatin Plaza Address: Shatin Centre 2-16 Wan Pok Street Shatin Shatin Plaza 21-27 Shatin Centre Street Shatin Location: Shatin Centre L3 The Concierge Operation Hours: 12:00-22:00 Customer Service Hotline: 2606 3700 Trend Plaza Address: 2 Tuen Hop Street & 2 Tuen Lung Street Tuen Mun Location: South Wing L3 The Concierge Operation Hours: 12:00-22:00 Customer Service Hotline: 2440 2981 Square Mile Address: 11 Li Tak Street 18 Ka Shin Street Tai Kok Tsui Location: Basement The Concierge (11 Li Tak Street) Operation Hours: 12:00-22:00 Customer Service Hotline: 2984 1079|